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Topic: The signing



Topic The signing from the General Chit-Chat forum.

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AuthorTopic:   The signing
UCFGuardgirl
Registered User

Registered:
6/15/2003

From:
New York City
posted: 8/20/2003 at 12:43:30 AM ET
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Oh my God, I did see you!! lol. Were you standing near a guy who was wearing a shirt that had the new Gypsy logo on it? (I don't know if he was right next to you or just in the same general area.) I just remember thinking, "Look at all these people wearing Gypsy logo shirts. I should have invested in one." And when I FINALLY got in line I thought, why didn't I ask anyone with the shirt on whether or not they post at Bernadette-peters.com? I am such a wimp when it comes to going up to strangers and asking questions like that: "Excuse me, but would you happen to be a poster on the Bernadette Peters message board?" I have this fear that the person would have no idea what I was talking about and would instead look at me as if I had toes growing out of my forehead.

***************
Regis: And look at all this hair. My God. That's a lot of hair. Look at this. How does hair get this way?
Bernadette: Um.. it sort of grew out of my head like this.

-- Live with Regis

RobRamos
Registered User

Registered:
4/1/2003
posted: 8/20/2003 at 9:24:54 AM ET
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I found the staff to be no more rude than any store staff members are at events of this magnitude. It should also be noted that security services are secured by stores for these events--most of the people working the actual signing were not employees of FYE. The bottom line is, there are always going to be rules, and people in general need to respect them. The guy who was standing by the door letting the groups of people in was, I felt, professional and quick. With HUNDREDS of people there, waiting outside in the heat, there is really no other way to run a signing like this. Some people seemed to think they could bring bagloads of memorabilia, and spend ten minutes talking to Bernadette. That's not the way signing events are--EVER. And they shouldn't be...not with so many waiting. I have been to DOZENS of events like this, and there are, without fail, people who seem to think that there should be no regulations or order to them. There HAVE to be rules, and they need to be enforced...or events like this would turn into a free-for-all, and people could be placed in jeopardy. Safety is a very important issue to consider in events like this one. After all, it is a retail store, which is open for business as usual while an event like this is going on. I think, overall, that it was an efficient, well-organized event. Typical for something like this, and a success. Bernadette looked magnificent and seemed very happy and relaxed, John was his usual charming, patient self, and they seemed generally thrilled by the big turnout. Bernadette repeatedly thanked people for "waiting in line", which is kind of the point I was trying to make...they needed to keep the line moving, so that people were not disappointed.

angelgrl9
Registered User

Registered:
2/16/2003
posted: 8/20/2003 at 1:14:41 PM ET
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just thought i'd throw my 2 cents in as well...the staff was not rude at all (that i found). my friend and i were second in line and an employee came out at 12:45 and explained that they would personalize the autographs for the fans until 1:30 and then they would start limiting b/c Bernadette had to leave at 2:30. so i asked him a question about getting 2 thigns signed (one was for a friend who lives in MA so couldn't be there) and he said it was fine as far as he knew...all in all...they were very helpful.

as far as all of you, i didn't see any of you! but i was hoping you'd see me with my audry purse, i also was wearing a red shirt and a denim skirt with my brown hair curly with black sunglasses and like i said i was 2nd in line (3rd to get signed)!!! it was so much fun and someday we'll meet up here at an event...hahaha
~Lisa

Christine-NYC
Registered User

Registered:
3/23/2002

From:
New York City

Fav. BP Song: With So Little to be Sure Of
Fav. BP Show: Gypsy
Fav. BP Character: Marie (insert last name) lol There's a few
Fav. BP CD: Bernadette Peters Loves Rogers and Hammerstein

posted: 8/20/2003 at 3:19:08 PM ET
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I was there with Megan and Keith. We were standing with a guy who kept yelling out Bernadette's name ever 5 minutes. HAHAHA It was fun.

I did't like that the signing area was so small. The ones at Virgin Megastore are so much better; but hey, at least there was a signing.

We did keep looking for those of you that mentioned what you would be wearing. Megan even went up to a few people who were totally confused because obviously they weren't any of you. LOL

<3CMH<3

MsPetersFan1
Registered User

Registered:
6/25/2002

From:
Long Island, New York & Boston,
posted: 8/20/2003 at 3:25:39 PM ET
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I did feel like quite the idiot doing that, Christine! But it was fun all the same. I pretty much stopped looking for people after 3 of them said "No, I'm not Christa." or "No, I'm not Keith." But I did find Keith, lol.

~* Megan *~

angelgrl9
Registered User

Registered:
2/16/2003
posted: 8/20/2003 at 7:36:40 PM ET
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christine and meghan and keith~
was that guy who kept yelling Bernadette's name in a white shirt with rolled up sleves, and his name was like "roy" or somehting and he had a friend with him who was quiet and almost apologetic?
~Lisa

MsPetersFan1
Registered User

Registered:
6/25/2002

From:
Long Island, New York & Boston,
posted: 8/20/2003 at 11:47:07 PM ET
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Umm..I think his name was Tony but he was wearing a white T-shirt with a drawing of Bernadette in AGYG that she drew.

~* Megan *~

UCFGuardgirl
Registered User

Registered:
6/15/2003

From:
New York City
posted: 8/21/2003 at 2:20:38 AM ET
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Let me correct what I said earlier: I didn't say there shouldn't be rules. What I said (and meant)was that the staff working security (regardless of whether or not they were FYI) were not very courteous, and seemed to not be well trained in customer service. (something you'd think FYI would be invested in when discussing procedure with security staff, since they want to encourage guests to return to the store again.) When I say this I say it from the perspective of someone who HAS worked crowd control (for many celebrity signings) and also for parades and shows. Simply put: there is a way to speak to people to allows them to understand the rules but, at the same time, not feel stupid for making a mistake, and/or misinterpreting a guideline.

People are not perfect, but they are also not animals who are going to storm the table. I.E: the man standing security at the table when I took the picture did NOT have to growl, "no pictures at the table" in a very rude sort of tone. After all, how was I supposed to know that when I went up? After all, I asked before I took the picture -- it's not like I shoved people out of my way to take an unsolicited picture. The man could have said, "I'm sorry, but we're not allowing anyone to take pictures from this vantage point. Once you're behind the rope you may take a few pictures if you would like." So, another rule of crowd control: whenever you say "no" to a guest (and customers are guests) you try to offer an alternative solution that will allow them to go home happy.

Again, I'm not saying this to be argumentative. I'm simply commenting on general customer service standards, and the fact that I was disappointed by the standards set at the signing by security(although I found the general FYE staff -- as in the general staff members and cashiers -- to be very friendly and courteous.) I wonder if the Virgin Megastore went through the same company (if they did indeed employ outside security.) Since this was my first signing (attending as a guest) I can't really comment on that.

***************
Regis: And look at all this hair. My God. That's a lot of hair. Look at this. How does hair get this way?
Bernadette: Um.. it sort of grew out of my head like this.

-- Live with Regis

BroadwayBaby123
Registered User

Registered:
6/25/2003
posted: 8/21/2003 at 2:45:10 AM ET
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I agree with you. I didn't go to the signing, but I'm surprised to hear that some of you thought the security was mean! That's really terrible, especially since all those hundreds of people were basically cleaning out their stock of Gypsy CD's! FYE was lucky to be chosen to be the store at which the signing was held. Signings are like free publicity...let's face it, they most likely made a HUGE profit that day, not to mention got a lot of free publicity for the store itself. And think about it...people walking by the store who saw the huge line of people probably went in to see what was going on, and I bet 50% of those people ended up buying something while they were in there! FYE is in no position to be anything but accomodating to the people in line at signings, especially when it comes to a CD like this. They have to realize that people can easily buy the CD someplace else and then wait after a performance to get it signed. They better provide some damn good service!

XoHollywoodSweeti9
Registered User

Registered:
3/3/2002

From:
New Jersey
posted: 8/21/2003 at 11:25:25 AM ET
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I found the security to be pretty in the middle. They were strict about keeping the rules, but still some of them were "softies". My sister went over to one of the guys who was inside, right where the line started for the signing, and begged for one of the posters on the doors (for me lol). And her let her have it! They also didn't care how many times you got in line, because me and my best friend got in line again.

And Christine, the one at Virgin was SOOOOO much better. I agree.

~┬░Christa┬░~

angelgrl9
Registered User

Registered:
2/16/2003
posted: 8/21/2003 at 12:47:28 PM ET
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megan~
oops...i got his name wrong, but that's def the guy i was thinking of! my friend and i saw him go inside to buy a cd and we looked at each other and were like "NO WAY!" we met him when we went to see the show itself back in may! he's not a gent you easily forget, so it was crazy you guys talked ot him...i remember him being so nice and VERY funny! haha...

i agree that the virgin signing was much better as well for a number of reason, all of which have already been stated, but at least there was one for this!
~Lisa

Bwaybaby
Registered User

Registered:
3/10/2001
posted: 8/21/2003 at 1:44:26 PM ET
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I woulnd't exactly say that FYE got "free publicity" they did have to pay for security, ads and spend time setting up this whole event. They also do not get ALL of the profits from the album. Its not only FYE that benefited from the signing...Gypsy obviously benefited as well. I mean lets face it, FYE DID provide a place for the signing which obviously promted quite a few people to buy the CD knowing they could also get it signed. I wasn't at the signing, however I was at Bernadette's R&H CD signing and though that yes, security was very tight there as well, but they seemed pretty nice. However, I also saw some fans who were...well, impatient and somewhat rude.

I'm sure dealing with a crowd of about 500 people who all want the same thing can be pretty stressful! I agree some nice manners and common courtesy should be expected from the people working event but it should really be expected from the fans as well. I'm sure their priorities were the safety of Bernadette & John and the crowd's and just having things run smoothly. I'd almost rather like to hear they were too strict then not strict enough..that could lead to some pretty terrible things!

Krasm
Registered User

Registered:
3/29/2003

From:
Brooklyn
posted: 8/21/2003 at 2:33:50 PM ET
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I jsut wanted to thank Megan and Christine for such a fun afternoon at the signing.

I had a blast meet everyone.


Respectfully,

Keith

"To each his Dulcinea
That he alone can name..."

Christine-NYC
Registered User

Registered:
3/23/2002

From:
New York City

Fav. BP Song: With So Little to be Sure Of
Fav. BP Show: Gypsy
Fav. BP Character: Marie (insert last name) lol There's a few
Fav. BP CD: Bernadette Peters Loves Rogers and Hammerstein

posted: 8/21/2003 at 3:04:41 PM ET
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LOL The only part that wasn't fun was the chicken sandwhich. hahahaha

It was so nice meeting you Keith. You're even nicer than I thought you would be; I already figured you were pretty nice.

Hey, if you're going to the Broadway Flea Market let me know.

<3CMH<3

MsPetersFan1
Registered User

Registered:
6/25/2002

From:
Long Island, New York & Boston,
posted: 8/21/2003 at 3:36:50 PM ET
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Christine - after I ate my chicken sandwich I felt sick too!

~* Megan *~

angelgrl9
Registered User

Registered:
2/16/2003
posted: 8/21/2003 at 3:51:46 PM ET
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christine~
when is the broadway flea market this year? i went last year and had a BLAST!
~Lisa

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